Privacy Policy

 
At Richard Hugo House, we value your support and we are committed to protecting your privacy. Our site is a safe environment for anyone who visits, submits payment for goods or services or makes a donation. The purpose of this statement is to share with you our policy concerning your privacy and the safety of your transactions.

Our postal address is:
1634 11th Avenue
Seattle, WA 98122

We can be reached via e-mail at welcome@hugohouse.org or by telephone at (206) 322-7030.

Our Web servers do not recognize or retain any information regarding visitors to our Web site(s), including domain names, IP addresses or e-mail addresses.

Donations and purchases made online to us are secure. When you make a donation online, we ask for your name, address, daytime phone, e-mail address and credit card information. We use your information to process your donation(s) and to verify credit card data. We use your mailing address to send your tax-deductible receipt(s) and to keep you informed about what we are doing through our publications.

All donations are final. Part or all of memberships may be returned at the discretion of House staff.

All single ticket sales for events are final. No refunds or exchanges.

Collection of personal information:
We use a third-party financial institution to process our credit card transactions. They collect the credit card number and other personal information of our donors in order to verify credit card numbers and to process credit card transactions in a secure environment. Our online system allows you to make safe donations, register online, sign up for memberships and make ticket payments. We use the latest encryption technology, Secure Sockets Layer (SSL), to insure that no one can read or capture your information as it travels to our ordering system. Our online credit card verification system is handled by a third party, which collects your name, address, phone, credit card number and expiration date in order to process your transaction. Their encryption technology offers the highest level of security available on the Internet. Through firewalls and other security technology they secure the confidentiality of your transactions.

 
Cookies:
We do not use cookies in any of our Web site transactions.

 
Collection and use of personal information:
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address.

You may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

With respect to ad servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number or writing to us at the above address.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.

Consumers may access this information by writing to us at the above address.

Consumers may have this information corrected by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

 
Protection of sensitive information:
With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.